MyStake Casino Terms and Conditions

Welcome to MyStake Casino. By accessing or using our platform at mystake.com, you agree to be bound by the terms and conditions set out in this document. Please read these terms carefully before registering an account or placing any bets. At MyStake, we operate under the regulatory authority of the Curaçao Gaming Authority (CGA), holding licence number OGL/2024/250/0115. Our platform is owned and operated by GTW B.V., incorporated under the laws of Curaçao (Company Number 165433). Our payment services are handled by CYGTW LTD (company number HE 462903), with its registered office at Poreias, 2 3011, Limassol, Cyprus. If you do not agree with any part of these terms, we ask that you refrain from using our services.

1. General Provisions

At MyStake, we have been providing online gaming services since 2019, offering a wide range of entertainment including casino slots, live dealer games, sports betting, e-sports, virtual sports, and more. Our MyStake Casino platform is available in multiple languages including English, Russian, Spanish, German, French, Italian, Portuguese, Finnish, Arabic, Swedish, Czech, and Thai. We reserve the right to amend these terms at any time, and continued use of our services constitutes your acceptance of any updated version.

You must be at least 18 years of age to register and use our services
You must not be a resident of any restricted jurisdiction
You confirm that all information provided during registration is accurate and complete
You agree to use our platform solely for personal entertainment purposes
You accept full responsibility for all activity conducted through your account

2. Restricted Territories

We do not offer our services to residents of certain jurisdictions. At MyStake Casino, we are legally prohibited from accepting players from the following locations: Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, Sint Maarten, the United States of America and its dependencies, as well as all FATF blacklisted countries. Additionally, accounts registered in the Russian Federation and Belarus are closed in accordance with applicable sanctions. We also apply additional game-level restrictions — for example, NetEnt titles are further restricted in the USA, Curaçao, the Netherlands, and blacklisted territories.

3. Account Registration and Verification

To access the full range of services at MyStake, you must create a registered account. We require you to provide accurate personal details and to keep that information up to date. At MyStake Casino, we are obligated to verify your identity before processing withdrawals or if we suspect any irregularity in account activity. This process — commonly known as KYC (Know Your Customer) — may require you to submit government-issued photo identification, proof of address, and proof of payment method.

3.1 Account Security

You are responsible for maintaining the confidentiality of your login credentials. If you believe your MyStake casino login has been compromised, you must contact our support team immediately via live chat or at support@mystake.email. We will not be liable for any losses arising from unauthorised access to your account due to your failure to secure your credentials.

3.2 One Account Per Player

We strictly enforce a one-account-per-player policy. Duplicate accounts will be closed, and any bonuses or winnings associated with duplicate registrations may be forfeited. If you experience difficulty accessing your my stake casino login, please contact our 24/7 live chat support team for assistance.

4. Deposits and Withdrawals

Our MyStake platform supports a broad range of currencies including EUR, USD, GBP, AUD, CAD, BRL, and a variety of cryptocurrencies such as BTC, ETH, LTC, XRP, BCH, USDT, XMR, and DASH. We accept deposits via Visa, Mastercard, Neteller, Skrill, Paysafecard, AstroPay, PayOp, and cryptocurrencies.

4.1 Minimum Deposit

At MyStake Casino, the minimum deposit amount is €20 or the equivalent in your chosen currency. This threshold also applies when qualifying for our welcome bonus offer.

4.2 Withdrawal Conditions

We process withdrawal requests subject to the following limits and conditions:

Maximum withdrawal of €7,500 per week and €15,000 per month (or equivalent)
Wins exceeding €15,000 are paid in monthly instalments of up to €15,000
The maximum win limit per single bet or spin is €100,000; progressive jackpot wins are paid in full
Bank transfer payouts are processed within 3 banking days (USD payouts are not available via bank transfer)
Cryptocurrency and e-wallet withdrawals are typically processed faster than bank transfers
Withdrawals may be held pending KYC verification or investigation of potential terms violations

5. Bonuses and Promotions

We offer a variety of promotional offers at MyStake Casino to reward both new and existing players. Our Casino Welcome Package delivers a 300% bonus of up to €/$1,500 spread across your first three deposits: 150% up to €/$750 on your first deposit, 100% up to €/$500 on your second, and 50% up to €/$250 on your third. We also offer a 170% Crypto Deposit Bonus up to €1,000 and a Welcome Sports Bonus of 120% up to €600.

5.1 Bonus Terms

All bonuses at MyStake Casino are subject to the following conditions unless otherwise stated:

Minimum qualifying deposit of €/$20
30x wagering requirement on the combined deposit and bonus amount
Maximum bet of €/$5 per spin while a bonus is active
Bonus validity period of 30 days from the date of activation
Welcome casino bonuses are valid on casino slots only
No-deposit free spins or free bet winnings are capped at a maximum payout of €/$100

5.2 Additional Promotions

Beyond our welcome offer, we regularly provide a 50% Weekend Casino Reload Bonus, First Week's Cashback up to €300, a 10% Loyalty Deposit Bonus, 10% Crypto Cashback, a 35% Sport Reload Bonus, Freebet and FreeSpin promotions, social media giveaways, Bet Builder, tournaments, and seasonal campaigns. Any mystake bonus code or mystake promo code must be entered correctly at the time of deposit to be applied. We reserve the right to withdraw or modify any promotional offer at our discretion.

6. Galaxy VIP Loyalty Programme

At MyStake, we reward loyal players through our Galaxy VIP Loyalty System, which consists of 10 levels ranging from Pluto through to Sun. You earn STARS as you wager — 0.01 STARS per $1 staked on slots and mini games, and 0.03 STARS per $1 on sports. These STARS can be exchanged in the Galaxy Marketplace or used on our Lucky Wheel. Weekly cashback ranges from 5% to 13% depending on your VIP level, and from Level 7 onward, this cashback is entirely wager-free. A dedicated Personal VIP Manager is available from Level 5. Please note that Live Casino, Spribe, and Inout bets are excluded from STAR accumulation.

7. Responsible Gaming

We are deeply committed to promoting safe and responsible gambling practices across our MyStake Casino platform. We provide a range of tools that allow you to manage your gaming activity, including deposit limits, session time reminders, self-exclusion options, and reality checks. If you feel your gambling is becoming problematic, we strongly encourage you to make use of these tools or to seek help from recognised support organisations. You may also contact our compliance team directly at compliance@mystake.email.

8. Prohibited Activities

When using our services, you agree not to engage in any of the following:

Cheating, collusion, or use of automated software or bots
Fraudulent payment activity or chargeback abuse
Bonus abuse or exploitation of promotional offers in bad faith
Creating multiple accounts to circumvent restrictions or obtain additional bonuses
Using our platform in any jurisdiction where online gambling is prohibited
Any activity that disrupts or interferes with the integrity of our services

We reserve the right to suspend or permanently close any account found to be involved in prohibited conduct, and to withhold associated funds pending investigation.

9. Intellectual Property

All content available on our MyStake Casino platform — including but not limited to software, graphics, logos, text, and game content — is the intellectual property of GTW B.V. or our licensed content providers. You may not reproduce, distribute, or commercially exploit any of this content without our prior written consent.

10. Limitation of Liability

While we strive to maintain uninterrupted access to our my stake casino online services, we cannot guarantee that our platform will always be available, error-free, or free from technical interruptions. To the fullest extent permitted by applicable law, we exclude all liability for losses or damages arising from your use of our services, including but not limited to loss of winnings due to technical failures beyond our reasonable control.

11. Governing Law and Disputes

These terms and conditions are governed by the laws of Curaçao. Any dispute arising from your use of MyStake Casino services shall first be directed to our support team at support@mystake.email or via our on-site contact form. For formal complaints, please write to compliance@mystake.email. We are committed to resolving disputes in a fair and timely manner in accordance with our regulatory obligations under the Curaçao Gaming Authority licence.

12. Contact Us

If you have any questions regarding these terms, you can reach us at any time through the following channels:

Live Chat: Available 24/7 directly on our website
Support Email: support@mystake.email
Compliance and Complaints: compliance@mystake.email
Affiliate Enquiries: affiliate@mystake.email

We value every player on our MyStake platform and are always here to help. Our support team operates around the clock to ensure your experience with us is smooth, fair, and enjoyable.

Content updated: July 14, 2026