MyStake Online Casino Privacy Policy

At MyStake Online Casino, we are committed to protecting your personal information and ensuring that your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit or use our platform at mystake.com. By registering an account or continuing to use our services, you acknowledge that you have read and understood the terms set out in this document. We encourage you to review this policy carefully, as it contains important information about your rights and our obligations as a data controller.

MyStake Online Casino is operated by GTW B.V., incorporated under the laws of Curaçao (Company Number 165433). Our payment services are handled by CYGTW LTD (company number HE 462903), with its registered office at Poreias, 2 3011, Limassol, Cyprus. We operate under a licence issued by the Curaçao Gaming Authority (CGA), licence number OGL/2024/250/0115.

1. Information We Collect

When you create an account at MyStake Casino or interact with our platform, we may collect a range of personal and non-personal information. This data is necessary to provide you with a safe, secure, and enjoyable gaming experience, and to ensure compliance with applicable laws and our licensing obligations.

Personal Information

• Full name, date of birth, and gender
• Contact details including email address, phone number, and residential address
• Government-issued identification documents (passport, national ID, driver's licence) collected during KYC/identity verification
• Financial information, including payment method details, transaction history, and withdrawal preferences
• Login credentials and account activity data

Technical and Usage Data

• IP address and approximate geolocation
• Device type, browser type, and operating system
• Pages visited, time spent on site, and features used
• Cookies and similar tracking technologies (see our Cookie section below)

We collect this information through our website, account registration forms, customer support interactions, and automated technologies. If you use the MyStake app or access our platform through a mobile browser, similar data may be collected from your device.

2. How We Use Your Information

At MyStake Casino, we use the data we collect for a number of important purposes. All processing activities are carried out lawfully, fairly, and transparently in accordance with applicable data protection legislation.

• To create and manage your player account, including processing your mystake login and verifying your identity
• To process deposits and withdrawals across all supported payment methods including Visa, Mastercard, Neteller, Skrill, Paysafecard, AstroPay, and cryptocurrencies
• To comply with our anti-money laundering (AML), Know Your Customer (KYC), and responsible gambling obligations
• To deliver bonuses, promotions, and personalised offers — including mystake bonus codes, free spins promotions, and reload bonuses through our rewards system
• To provide and improve our Galaxy VIP Loyalty System and related features
• To send you account-related communications, service notifications, and marketing materials (where you have given consent)
• To detect and prevent fraud, abuse, and any breach of our Terms and Conditions
• To analyse usage patterns and improve our platform, games, and customer support

3. Cookies and Tracking Technologies

Our MyStake Online Casino platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytical data. Cookies are small text files stored on your device when you access our website.

Types of Cookies We Use

• Essential cookies: Required for core functionality such as secure login and session management
• Analytical cookies: Help us understand how users interact with our platform so we can improve performance
• Marketing cookies: Used to deliver relevant promotional content and measure advertising effectiveness
• Preference cookies: Remember your language and regional settings

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. For more detailed information, please refer to our dedicated Cookie Policy page.

4. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, at MyStake Casino, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions: To facilitate deposits and withdrawals securely
• Game providers: Including Pragmatic Play, NetEnt, Play'n GO, Evolution, and others, to deliver our gaming content
• Regulatory and licensing authorities: Including the Curaçao Gaming Authority, where required by law
• Identity verification and fraud prevention services: To satisfy our KYC obligations
• Legal and law enforcement bodies: Where disclosure is required by applicable law or court order
• Affiliate partners: Limited data may be shared under affiliate agreements in accordance with this policy

All third parties with whom we share data are contractually obliged to handle it securely and in accordance with applicable privacy laws.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to satisfy legal, regulatory, and accounting requirements. In most cases, this means we will hold your data for a minimum of five (5) years following the closure of your account, in line with anti-money laundering regulations. After this period, we will securely delete or anonymise your information.

6. Your Rights as a Data Subject

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable. You may have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data, subject to legal obligations
• Restriction: Ask us to limit processing of your data in certain circumstances
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdrawal of consent: Withdraw any previously given consent at any time

To exercise any of these rights, please contact our team at compliance@mystake.email. We will respond to all verified requests within the timeframe required by applicable law.

7. Security of Your Data

We take the security of your personal information extremely seriously. Our MyStake Casino platform employs industry-standard security measures including SSL encryption, firewalls, and access controls to protect your data from unauthorised access, disclosure, alteration, or destruction. While no method of transmission over the internet is completely secure, we continuously update and review our security practices to ensure the highest possible level of protection.

8. International Transfers

As an international platform serving players across multiple regions, we may transfer your personal data to countries outside your country of residence. When we do so, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legally recognised transfer mechanisms. Our platform is available in multiple languages including English, Russian, Spanish, German, French, Italian, Portuguese, and others, reflecting the international nature of our operations.

9. Restricted Jurisdictions

Our services are not available to residents of certain jurisdictions including the United States and its dependencies, the Netherlands, Lithuania, Georgia, Aruba, Curaçao, and FATF blacklisted countries, among others. If we become aware that a user is located in a restricted territory, we reserve the right to close their account and restrict access to our services. We do not knowingly collect personal data from individuals in these territories.

10. Responsible Gambling and Data Use

We use your data to support responsible gambling features and player protection tools. This includes monitoring gaming activity for signs of problem gambling and applying limits or restrictions where necessary. If you have concerns about your gambling behaviour, please contact our support team via live chat (available 24/7) or email us at support@mystake.email.

11. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending a notification to your registered email address. Your continued use of our platform following any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch. At MyStake Online Casino, we take all privacy-related enquiries seriously and are committed to resolving any issues promptly.

• General support: support@mystake.email
• Compliance and complaints: compliance@mystake.email
• Affiliates: affiliate@mystake.email
• Website: https://mystake.com/

This Privacy Policy was prepared in accordance with applicable data protection laws and reflects our ongoing commitment to transparency and user trust at MyStake Casino.

Content updated: July 14, 2026