Responsible Gaming at MyStake Casino

At MyStake Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are fully committed to promoting responsible gaming practices and providing our players with the tools, resources, and support they need to stay in control. Our approach to safer gambling is not simply a legal obligation — it is a core part of how we operate and how we care for every person who chooses to play with us.

Our Commitment to Safer Gambling

Here at MyStake Casino, we take problem gambling seriously. We understand that for a small number of players, gambling can become harmful. That is why we have implemented a comprehensive responsible gaming framework designed to detect, prevent, and address gambling-related harm at every level of our platform. Whether you access us through a desktop browser or via the my stake app on your mobile device, our responsible gaming tools are always available to you.

We are licensed and regulated by the Curaçao Gaming Authority (CGA) under licence number OGL/2024/250/0115, and our responsible gaming standards are aligned with international best practices. GTW B.V., the company operating MyStake Casino, is committed to ensuring that gambling remains a safe and recreational activity for all of our players.

Recognising Problem Gambling

We encourage all of our players to regularly assess their gambling behaviour. Problem gambling can affect anyone, regardless of background or experience. At My Stake Casino, we want to help you recognise the early warning signs before they develop into more serious issues.

You may be experiencing gambling-related problems if you notice any of the following:

You spend more money on gambling than you can afford to lose
You find it difficult to stop playing, even when you want to
You gamble to escape stress, anxiety, or personal problems
You lie to friends or family about how much time or money you spend gambling
You borrow money or sell possessions to fund your gambling
You feel irritable or anxious when you are not gambling
You chase losses by placing larger or more frequent bets
Your gambling negatively impacts your work, relationships, or mental health

If you recognise any of these signs in yourself, we strongly encourage you to use our self-help tools or reach out to one of the independent support organisations listed below.

Responsible Gaming Tools We Provide

At MyStake, we provide a full suite of responsible gaming tools that are designed to give you full control over your gambling activity. You can access and manage all of these features directly through your account settings.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits to ensure you never spend more than you intend. Once a limit is set, it takes effect immediately. Any request to increase a limit is subject to a cooling-off period, while decreases apply straight away.

Loss Limits

Our My Stake Casino platform also allows you to set a maximum loss threshold over a defined period. This tool is particularly effective for players who want to cap their potential losses before they begin a gaming session.

Wagering Limits

We offer wagering limits to help you manage how much you bet in total within a given timeframe. This tool works alongside deposit and loss limits to provide a comprehensive spending control system.

Session Time Limits

Here at MyStake Casino, we let you set limits on how long your individual gaming sessions last. Once your allotted time is up, you will be automatically logged out. We also display session timers during gameplay to keep you informed of how long you have been playing.

Reality Checks

Our reality check feature sends you periodic reminders during your session, letting you know how long you have been playing and how much you have spent. We recommend enabling this feature for all players who wish to maintain greater awareness of their gambling habits.

Self-Exclusion

If you feel that you need a complete break from gambling, we offer both temporary cooling-off periods and longer-term self-exclusion options. During a self-exclusion period, your account will be suspended and you will not be able to log in to My Stake Casino, receive promotional materials, or open a new account.

To activate self-exclusion, please contact our support team via live chat or email us at support@mystake.email. We process all self-exclusion requests promptly and take them very seriously. Once a self-exclusion is in place, we do not lift it before the agreed period has expired, regardless of any request to do so.

Account Cooling-Off

In addition to full self-exclusion, we offer shorter cooling-off periods of 24 hours, 7 days, or 30 days for players who want a temporary pause. During this time, your account will be deactivated and all marketing communications will be suspended.

Protecting Minors

At MyStake Casino, we have a strict zero-tolerance policy toward underage gambling. Our services are intended solely for adults aged 18 and over. We require all players to verify their age and identity as part of our Know Your Customer (KYC) process, and we reserve the right to request identity documents at any time.

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. Recommended tools include:

GamBan — blocks access to all gambling websites
Net Nanny — comprehensive parental control and content filtering
Cyber Patrol — internet filtering for families
Betfilter — dedicated gambling blocking software

If you believe a minor has accessed our MyStake platform, please contact us immediately at support@mystake.email so we can investigate and take appropriate action.

Support Organisations

We understand that professional help is sometimes necessary. At MyStake Casino, we actively direct players who are struggling with gambling-related harm to trusted, independent support organisations. These services are free, confidential, and available around the clock:

GamCare — www.gamcare.org.uk — free support, advice, and counselling
Gambling Therapy — www.gamblingtherapy.org — international free support service
Gamblers Anonymous — www.gamblersanonymous.org — peer support groups worldwide
BeGambleAware — www.begambleaware.org — information and support resources
GamBan — www.gamban.com — software to block gambling access across all devices

Our Internal Safeguards

Here at My Stake, we train our support and compliance teams to identify signs of problematic gambling behaviour. Our systems monitor unusual patterns of play, such as prolonged sessions, rapid deposit sequences, or significant increases in bet sizes. If we identify concerning behaviour, we may reach out proactively to offer assistance or apply temporary restrictions to the account in question.

We also ensure that our advertising and promotional materials are never targeted at vulnerable individuals or those who have self-excluded. Our MyStake Casino bonuses and promotional campaigns are always presented responsibly and with clear terms, including wagering requirements and time limits.

Contact Our Responsible Gaming Team

If you have any questions about our responsible gaming policies, wish to activate any of the tools described above, or need to discuss your account, our team is available 24/7 via live chat or by email at support@mystake.email. You can also reach our compliance team at compliance@mystake.email for any formal concerns or complaints related to responsible gambling practices.

We are here to ensure that your experience at My Stake Casino remains fun, safe, and within your control. Gambling is entertainment — and we are committed to keeping it that way. To get started or manage your account, use the quick MyStake Casino login to access all responsible gaming tools directly from your account settings.

Content updated: July 14, 2026